I'm putting this here because it really doesn't belong anywhere else in the chinchilla forum, I don't think.
I have a question for breeders and other sellers who use Paypal just to get a sense on a situation I recently dealt with.
Recently, I decided to buy 3 chinchillas from a breeder and we agreed on a $200 deposit. Before dealing with this person, I had heard some negative feedback about her from others but my dealings with her up until the end were very positive and I gave her the benefit of the doubt and based my opinion on my own dealings and none of the negative things I'd heard.
Anyway, the seller/breeder agreed to refund my deposit if it didn't work out, and, it didn't. The story I was told led me to believe that it was due to no fault of hers and so I just asked for my money back. She agreed to send me my deposit ($200) and then I didn't hear from her for a day and a half. Finally I asked when my refund would be processed and she did it. BUT. First, she sent me $193.90 and said that's what she got after Paypal fees. Because of the negative things I'd heard from several sources I had done the purchase as a goods purchase so that I would have recourse if anything went wrong with the transaction. So. I messaged her and said that all she had to do was REFUND the purchase through Paypal and I'd get my full money back and she wouldn't have to deal with Paypal fees. She then sent me another $5.50, bringing the amount she refunded to $199.40. She sent a message saying she had to pay a fee of 30 cents on each $100 so that was all she'd send me. I replied again that I didn't give a flying flip about what Paypal charged her, all she needed to do was refund the purchase through Paypal and her fees would be reversed and I'd get my full $200 back with a note that I could not believe she was being so difficult (and greedy!) about this. She sent me another $.60.
My question is this and for those who deal with Paypal regularly. What is your opinion on expecting the buyer to pay the Paypal fees when you agree to refund the money? Is it me, or is that complete and total BS? Is there any way that this person who had obviously been dealing with Paypal for years (she asked me to send the rest of the money as a gift so she wouldn't have to pay fees, which indicated experience to me) truly didn't know that you can simply refund a purchase through Paypal and have it all be resolved easily and to everyone's satisfaction? I doubt so, and this business of expecting me to pay the fees because she was peeved that I hadn't sent the payment as a “gift” in the first place has really left a bad taste in my mouth and I know I will never consider purchasing from her in the future and sadly, all my positive experiences with her were negated by this silliness over $6.10. It really bothers me, but I'm curious to know what other sellers think and how they'd refund the purchase in this situation.
Thanks for input.
I have a question for breeders and other sellers who use Paypal just to get a sense on a situation I recently dealt with.
Recently, I decided to buy 3 chinchillas from a breeder and we agreed on a $200 deposit. Before dealing with this person, I had heard some negative feedback about her from others but my dealings with her up until the end were very positive and I gave her the benefit of the doubt and based my opinion on my own dealings and none of the negative things I'd heard.
Anyway, the seller/breeder agreed to refund my deposit if it didn't work out, and, it didn't. The story I was told led me to believe that it was due to no fault of hers and so I just asked for my money back. She agreed to send me my deposit ($200) and then I didn't hear from her for a day and a half. Finally I asked when my refund would be processed and she did it. BUT. First, she sent me $193.90 and said that's what she got after Paypal fees. Because of the negative things I'd heard from several sources I had done the purchase as a goods purchase so that I would have recourse if anything went wrong with the transaction. So. I messaged her and said that all she had to do was REFUND the purchase through Paypal and I'd get my full money back and she wouldn't have to deal with Paypal fees. She then sent me another $5.50, bringing the amount she refunded to $199.40. She sent a message saying she had to pay a fee of 30 cents on each $100 so that was all she'd send me. I replied again that I didn't give a flying flip about what Paypal charged her, all she needed to do was refund the purchase through Paypal and her fees would be reversed and I'd get my full $200 back with a note that I could not believe she was being so difficult (and greedy!) about this. She sent me another $.60.
My question is this and for those who deal with Paypal regularly. What is your opinion on expecting the buyer to pay the Paypal fees when you agree to refund the money? Is it me, or is that complete and total BS? Is there any way that this person who had obviously been dealing with Paypal for years (she asked me to send the rest of the money as a gift so she wouldn't have to pay fees, which indicated experience to me) truly didn't know that you can simply refund a purchase through Paypal and have it all be resolved easily and to everyone's satisfaction? I doubt so, and this business of expecting me to pay the fees because she was peeved that I hadn't sent the payment as a “gift” in the first place has really left a bad taste in my mouth and I know I will never consider purchasing from her in the future and sadly, all my positive experiences with her were negated by this silliness over $6.10. It really bothers me, but I'm curious to know what other sellers think and how they'd refund the purchase in this situation.
Thanks for input.