I've noticed it takes a little longer when you have a large order, but lifeline is an incredible product and chocolatechinchillas has never let me down. Sometimes she's doing rush orders for distressed and ill pets as well, id send an email verifying your order. You'll get a response within 24 hours
I actually just got my lifeline in the mail, after two weeks up here to canada. I did e-mail her asking if she could check where it was the day before I got it, and she replied back that same day. I would wait or e-mail again.