It's for my chin though, it's for a girl who doesn't speak English and I had no idea what to tell her. Her chin fell in the toilet during playtime as the lid wasn't closed, and after being completely dried hair on the side of the chins got really matted. She said it's close to the body, so close that it's impossible to cut it. After 2-3 weeks of regular bath, it didn't improve. She tried combing but hair is too matted and it didn't work. What would you suggest?