Twilight Chinchillas
Zookeeper extraordinaire
I have a question for sellers on here. Eventually things will happen with any transaction, and now it's my turn! I sent out a package about a week ago, and go a message from the buyer. The tracking information shows the package was delivered, but they told me they never got it. Their address was confirmed on Pay Pal.
They were told it might have been returned to me, so I told them I would keep my eyes open for it, and for them to let me know if it arrives. This was a couple days ago that I became aware of the problem.
I now have a dispute on Pay Pal from the seller. I do understand where they are coming from in being concerned, as I am too. I was wondering how everyone else has dealt with problems with missing packages, or if it might have taken longer than usual. This package was sent out Priority and shows it was delivered on the 29th.
Thanks for any input. My goal is to make sure every customer is happy, but as a seller wonder how to protect myself too.
They were told it might have been returned to me, so I told them I would keep my eyes open for it, and for them to let me know if it arrives. This was a couple days ago that I became aware of the problem.
I now have a dispute on Pay Pal from the seller. I do understand where they are coming from in being concerned, as I am too. I was wondering how everyone else has dealt with problems with missing packages, or if it might have taken longer than usual. This package was sent out Priority and shows it was delivered on the 29th.
Thanks for any input. My goal is to make sure every customer is happy, but as a seller wonder how to protect myself too.