I know that Ronda's chinchillas has a new website, it looks different, but it's still called Ronda's Chinchillas not Xia's Chins, so I would assume it's the same person running it. Maybe you are on the wrong website? Is this the website https://rondaschins.com you are going to?
Xia is Ronda's cousin. She is in the back right of this photo, Ronda is on the left with white hair. As mentioned above she took over and a new website was built as I no longer had time to maintain the old one. For accounting reasons she could not use Ronda's paypal account or name - Ronda S. Frazier is an LLC in the state of Oregon. Hence the difference in names when you order.